We want you to be able to try the strategies risk-free. If you're not satisfied, request a refund within 7 days of your first subscription payment and we'll refund that payment in full — no questions asked. This guarantee applies to your first payment only, and to one refund per customer. When a refund is issued, your invite-only TradingView script access is revoked.
Renewal charges are non-refundable. You can cancel anytime to stop future renewals (see below); when you cancel, your access continues until the end of the period you've already paid for, and we do not prorate or partially refund a period. As a courtesy for accidental renewals, if you're charged for an automatic renewal you didn't intend, contact us within 72 hours of that renewal charge and we'll refund it.
You can cancel your subscription at any time from your account (Manage billing) or by emailing info@telonicstrading.com. When you cancel, you will not be charged for any future billing period, and your access continues until the end of the current paid period. Please cancel before your next renewal date to avoid being charged for the next period.
Email info@telonicstrading.com — or message us in the support chat on our site — from (or referencing) the email you used at signup. First-payment refunds requested within 7 days, and renewal-charge refunds requested within 72 hours, are honored as described above. Refunds are returned to your original payment method (typically within 5–10 business days, depending on your bank).
The money-back guarantee is one refund per customer. Customers who have previously received a refund are not eligible for future refunds, and we may decline a refund where we detect abuse (for example, repeated subscribe-and-refund activity or multiple accounts). Access to the strategies is revoked when a refund is issued.
If you believe you were charged in error (for example, a duplicate charge or a charge after a timely cancellation), contact us at info@telonicstrading.com within 30 days and we will review and correct genuine billing errors.
If you have a billing concern, please contact us first — we're happy to help and, in most cases, a refund is faster than a dispute. Initiating a chargeback without contacting us may result in suspension of your access.
Subscription fees pay for access to the software and signals, not for any trading outcome. We do not guarantee profits, and trading losses are not grounds for a refund. See our Risk Disclosure.
We may update this Policy; changes will be posted here with a new "Last updated" date.
info@telonicstrading.com
Telonics Trading LLC